Sears Master Protection Agreement Benefits Phone Number

Tammy I`m in the same boat my cauldron of 2 and a half burned more than a month ago Sears still has no return to me. Looking for a lawyer to help Can`t get Sears to fix the refrigerator. The parts were purchased on “supply order” If your device has a warranty or protection agreement, please call 1-800-469-4663 I bought a Samsung washing machine and Sears tumble dryer and got a 5-year repair warranty. Lately, the tumble dryer has made a lot of noise, squeaks and slams. When I call sears Home, they want to hear it on the phone. Despite the loud noises emanating from him, they claim that they either can`t hear it or that the sounds are completely normal. (This noise is far from normal.) They refuse to set a repair date. We will continue to try, but if there is collective action, I want to be there. Call us at 1-800-252-1698 or watch searspartsdirect.com To cancel these contracts, you can call the Sears Protection Agreement office at 1-800-827-6655. An agent under this number is happy to help.

Caveat emptor- I will NEVER buy another Sears product. My master`s contract expires on 3.11.2020. Unfortunately, I went through chemo 5 years ago and my fridge went out. I had to leave with Sears for availability and delivery. Never again! I replaced the 2x ice. The freezer went out once. And in August, my whole unit stopped cooling down. I spent over 25 hours waiting with them and three attempts at repairs it is currently working. Tech, who came for the first time to replace the compressor. He told me that if the power was off for less than 30 minutes, I had to unplug it for 30 minutes to restart it.

It`s true?!?! You must be crazy. I guess you have to move a fridge full of its cube hole to separate it, and then squeeze it back. NOPE did not arrive. You can`t tell me the fridge knows 10 minutes by 30 minutes. So three days after he left, it stopped. I lost everything. I`ve been delayed. Come back, come back to my house, download new software, say that the new compressor does not communicate with old software, does not go, then CANCELED the call that it was in my house, which causes me to lose a request for food loss at 300 dollars. Two-three days later, it stops. Many calls that have been repeatedly lied to by sears phone operators. New technology comes for the 3rd repair call about 10 days later (we are now at the end of seven and it started 8/7) and it replaces the tumble dryer on it.

It is not uncommon for compressors to throw metal fragments when they continue and clog the tumble dryer, which does not cool it. Since then, it`s been working. I was treated horribly, lied, transferred to a number that doesn`t back down, said to call a number when Tech was there so he could talk to them, which I did, but “sorry, we`re temporarily closed.” I have never been treated with such disrespectful and mediocre customer service in my life. As I said CAVEAT EMPTOR – let the buyer watch….. I, too, have the same problem. He has spent many hours on the phone for the last two weeks. Always to people who obviously don`t know my problem or don`t care. I`m with you. The customer service was so horrible that it`s criminal. As my refrigerator repair is processed, you exceed a month of a refrigerator that does not work, no compensation without alternative and three visits from technicians.